The Effect of Information Technology on the Operation of...

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE PROBLEM: The effect of information technology on the operation of deposit money banks in Nigeria cannot be overemphasized. New and better information technology entails that banks can add the service ‘differentiator’ to their products in a way. However, enabling tools which developed information technology can provide will make a significant effect on the operations of deposit money banks in Nigeria . The key to efficient banking lies in maximizing the use of information technology. The brave new path of tomorrow’s banking will be on the†¦show more content†¦1.5 HYPOTHESIS: The following research hypothesis have been formulated for this study: 1. Ho1: There is no significant effect on the operations of deposit money banks in Nigeria caused by the application of information technology. 2. Ho2: There is no significant effect on the customer satisfaction of deposit money banks in Nigeria caused by the application of information technology. 1.6 SCOPE AND COVERAGE OF THE STUDY: The focal point of this research study is intended to cover one deposit money bank in Nigeria ( First Bank of Nigeria plc in Enugu State) . These deposit money bank hold major shares in the banking business in Nigeria and were considered as good representatives of all commercial banks operating in Nigeria. 1.7 LIMITATIONS OF THE STUDY: The limitation factor of this study include the following: 1. Inadequate study materials: This study has been limited by inadequate study materials. This is because the area is still developing and innovating in nature. 2. Time Constraints: This study is also limited by insufficient time to carry out the study. This is because ordinarily, a research study of this nature should take years for thorough observations and analysis of the effect of information technology on the operations of deposit money banks in Nigeria ,but the research study expected to be submitted at the endShow MoreRelatedAdoption of Information and Communication Technology (Ict) in the Banking Sector: Success or Failure?5916 Words   |  24 PagesADOPTION OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) IN THE BANKING SECTOR: SUCCESS OR FAILURE? Ukeh, Moses Ichongo Superlife Consulting, Makurdi 2013 Abstract Nigerian banking industry has become highly ICT-based and is reaping the benefits of technological revolution as evidenced by its application in most of its operations. The objective of this paper was to determine if the Nigerian banks have failed or succeeded in the adoption and use of ICT (see table 2.1). 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